Terms & Conditions

STEMCIERGE complies with the California Consumer Privacy Act (CCPA) and the European General Data Protection Regulation (GDPR). We are committed to maintaining transparency and protecting your data rights in accordance with these and other applicable data protection regulations. We also adhere to the Health Insurance Portability and Accountability Act (HIPAA) where applicable, particularly in relation to health information shared with service providers.

We collect personal and health information that you voluntarily provide when interacting with our website or services. This includes contact information such as your name, email address, phone number, and mailing address. In connection with service providers, we may also collect health-related data, which may include medical history, diagnosis, treatment information, or other relevant health data necessary for service facilitation.
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In addition to personal and health information, we collect usage data when you interact with our website. This may include your IP address, browser type, device information, and usage patterns. We may also record any correspondence or communication you have with us for quality assurance and support purposes.

We process your personal and health data based on your explicit consent, our contractual obligations, legitimate interests to enhance our services, and legal compliance where applicable. You have the right to withdraw your consent at any time. Processing health information is conducted with the utmost care and only shared with service providers to facilitate the services you have requested.

Your personal and health information is used to provide and improve our services, including facilitating appointments, consultations, or treatments. We may share your information with providers solely for the purpose of services you request. Additionally, we use your data to comply with legal and regulatory requirements, respond to inquiries, improve user experience, and conduct marketing with your explicit consent.

We ensure that any information shared with providers is treated with strict confidentiality and handled in compliance with applicable data protection laws. We do not disclose your data to any third parties without your explicit consent, except as required by law or to protect your vital interests.

The information you provide is handled with the highest standards of confidentiality. We work with service providers who are bound by strict data protection agreements and comply with relevant regulations. All transfers of personal and health data are secured, and only authorized personnel have access to sensitive information. Your data is used solely for the purpose of providing you with the healthcare services you have requested.

Our website uses cookies to enhance your experience. These include session cookies to remember your preferences during a visit, analytical cookies to track website performance, and marketing cookies to present relevant advertisements. You can manage your cookie preferences through your browser or our cookie consent tool.

We retain personal and health information only for as long as necessary to fulfill the purposes outlined or as required by law. Health information is securely stored and deleted in accordance with healthcare regulations, and we perform regular data audits to ensure compliance.

Your information may be shared with service providers directly involved in your care. We also share data with service partners who assist with IT support, analytics, or marketing, always under strict data protection agreements. We do not sell your personal information to third parties. Legal authorities may receive your data only when required by law.

If your data needs to be transferred outside your jurisdiction, we take appropriate steps to protect it, including using standard contractual clauses as mandated by regulatory authorities.

You have the right to access, correct, or delete your personal information. You may also object to processing, request data portability, or withdraw consent at any time. If you wish to exercise these rights, please contact us at info@stemcierge.com.

We implement advanced security measures to protect your data from unauthorized access, alteration, or destruction. This includes encryption, secure servers, and routine security assessments to maintain data integrity.

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children without parental consent. If we become aware of such collection, we will promptly delete the data.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on our website with the revised date, and we encourage you to review the policy regularly.